NO-SHOW POLICY FOR LIVE SESSION & PHONE SUPPORT: While we understand emergencies occur, however companies with two no-shows will be blocked from scheduling live sessions for 60 days or a one time fee is paid for reinstatementĪdmin cost for payment via wire transfer - this does NOT cover wire transfer fees generated by transfer banks your company uses. Contact for more informationĬustom development for new styles or custom exports from Crate Pro 6. Licenses may not be transferred to another company. (company name, VAT and/or postal codes will not be changed). For purposes of forms within Crate Pro you can change your address in Preferences > Company tab. Primary contact name change on Activation Key file. Live session 30 minute Phone support for active versions only. Live session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions only Lost or Forgotten User Name or Password: release 1807nn. Lost or Forgotten Admin User Name or Password: release 1907nn Updated FileMaker Certificate: Unexpired only Replacement FileMaker Certificate: Expired less than 18 months FileMaker 18/19 ONLY Cost is per certificate Replacement FileMaker license key: Current FileMaker versions. If required for companies without maintenance, it will be a temporary file valid for 2 weeks only for the purpose of activation. Replacement Crate Pro 6 Activation file (No end-of-life releases). Replacement software download: Cost per each item: FileMaker Pro / FileMaker Server / Crate Pro 6. Does not include software or license files. Please refer to your own IT personnel ( Only active releases)Ĭhange Host or Client computer support: Online session to assist with changing your Host or a client computer. Network support We do not offer engineering support. Data migration eligible from a maximum of two previous releases to current (no end-of-life) >Non maintenance customers may purchase new licenses to reinstate a maintenance plan. Data migration valid from a maximum of two previous releases. Migration / Update : Online session update with data migration session from any release 1907nn to current. Only active and deprecated releases eligible. Ticket Support for Deprecated Releases (see above for applicable versions)Īccess to Manual, Solution Articles, Videos and Support Documentation on website Ticket Support for Active Releases(see above for applicable versions). New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)Īccess to SketchUp 3D CAD images for all crate style templates Maintenance must be maintained and not allowed to expire to be eligible for renewal discounts. Maintenance is renewable annually to continue benefits. Ability for customization: reports, styles, exports, etc (fee based).Deprecated releases may be eligible for a fee. End of life not eligible for upgrade support.
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